Order Fulfillment

Operational speed and efficiency creates the foundation of an outstanding customer experience.Monopile handles the complete warehousing and fulfillment process including receiving, storage, pick, pack and ship. Cycle counts keep your inventory accurate and accessible. Our discounted shipping rates allow you to stay competitive while offering your customers the fastest shipping. With complete visibility and control over fulfillment operations, you always know where your orders are and when they’ll arrive.

  • Discounted shipping carrier rates

  • International shipping

  • No receiving fees

  • Fast turnaround SLAs

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Customer Service that Builds Loyalty

Our customer care team is dedicated to understanding your brand, customers and product catalog. Agents help your customers find what they want, place orders, make returns and answer any question with best-in-industry response times. Grow customer loyalty with proactive customer service team that scales with the volume of your business.

  • Best-in-industry response times

  • Call, email and chat support

  • Support ticket reporting and metrics

Just In Time Manufacturing

Keep inventory lean by making only what you sell with Monopile's Just In Time manufacturing. Customer orders automatically start the production process for any items set up for on demand production. This just in time manufacturing allows you to test new merchandise designs and maintain an expansive catalog without the risk of a large inventory.

 
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Merchant Success and Strategy

A dedicated Client Success Manager supports your team with insights, recommendations and guidance on best practices, areas to improve efficiency and opportunities for growth. Your CSM maintains a complete overview of your operations and helps you make the best strategic moves based on a holistic understanding of your business, challenges, goals and opportunities.